Return window
You may request a return within 14 days of delivery. Once approved, the piece should be sent back within 7 days using a tracked service.
Return condition
Pieces must be unworn, unwashed, and returned with their original tags and packaging. Please take care around makeup, fragrance, jewellery, and anything that may mark delicate knit or embroidery.
We cannot accept pieces that show wear, alteration, washing, damage, or removed tags.
Exceptions
Made-to-order, personalised, and final-sale pieces cannot normally be returned unless they arrive faulty. Hygiene-sensitive items may also be excluded where permitted by law.
Start a return
Email [email protected] with your order number, the piece you wish to return, and the reason. Wait for return instructions before sending anything.
Return delivery
Return delivery costs are the customer’s responsibility unless the piece is faulty or we sent the wrong item. Original delivery fees are not refundable unless required by law.
Refunds
Approved refunds are sent to the original payment method after inspection. Banks and payment providers may need additional time before the credit appears on your account.
Exchanges
For a different size, contact us first so we can check availability. If the replacement is unavailable, return the original piece and place a new order when the size returns.